Troubleshooting
A support ticket rarely names the screen it is about. It names a symptom: the system is slow, the invoice is not in the ledger, the email never arrived, a red message at login, a field that has vanished. The answers are spread across the whole site, next to the screens they belong to. This page is the way in from the symptom: find the complaint in the table below, and it points to the page that explains it.
The pages in this section
When the System Is SlowWhat to check when users say everything is slow: running reports, background jobs, searching and the database.System Hanging or UnresponsivenessThe system has stopped responding: capture thread dumps before restarting, and send them to Namasoft.Critical Errors at LoginThe red list of health checks shown at login: every check, what raises it, and what to do about it.General FAQAnswers to everyday administration questions, from blank lens errors to SMS formatting.
Find the page by the symptom
Speed and availability
| The complaint | Read |
|---|---|
| "The system is slow." | When the System Is Slow |
| "The system has frozen; nobody can work." | Troubleshooting System Hanging or Unresponsiveness |
| "A report has been running for half an hour." | Report Monitoring |
| "One slow scheduled job holds up all the others." | Task Queues |
| "Red messages appear as soon as I log in." | Critical Errors at Login |
Saving and messages
| The complaint | Read |
|---|---|
| "The system refused to save and showed a message." | Messages and Refusals |
| "I cannot delete or edit this record." | Why a Record Will Not Save or Delete |
| "It says a field is required, but it never was before." | Required Fields |
| "The period is closed, but I need to post into it." | Fiscal Period Control |
| "Who changed this record, and when?" | Audit Trail and Version History |
Work that happens in the background
| The complaint | Read |
|---|---|
| "The invoice is saved but it is not in the ledger." / "Stock did not move." | Business Requests |
| "The email, SMS or WhatsApp message never arrived." | Pending Tasks |
| "The scheduled report did not go out." | Scheduled Tasks |
| "The salary sheet did not rebuild." | System Actions |
| "My entity flow does not do what I expected." | Entity Flow FAQ |
| "The approval is stuck or went to the wrong person." | Approvals |
| "The import finished but the records are not right." | Importing Records |
Screens, licence and access
| The complaint | Read |
|---|---|
| "A screen or a field is missing." | Licensing, and Why a Screen or Field Is Missing |
| "A user cannot log in." | Users and Login |
| "A user can see, or cannot see, what they should." | Security System Overview |
| Could not perform the action. when opening a screen. | General FAQ |
Figures that look wrong
| The complaint | Read |
|---|---|
| "Item quantities or costs do not add up." | Queries to Check for (and Fix) Cost And Qty Problems, then Reprocessing Quantity, Cost, and Stock Ages |
| "The ledger or the debt ages are out of step with the documents." | Ledger and Debt Ages Reprocessing |
E-invoicing, point of sale and apps
| The complaint | Read |
|---|---|
| "ZATCA rejected the invoice." | Integration with ZATCA |
| "The Egyptian tax authority rejected the invoice or receipt." | Egyptian e-Invoice and e-Receipt |
| "Eltezam sending failed." | Eltezam Troubleshooting |
| "A problem at the point of sale." | Point of Sale FAQ |
| "A problem with the mobile app." | Nama Mobile App — Overview, Navigation & Settings |
| "Notifications are not reaching users." | Notifications and Messages FAQ |