Service Center Settings

Almost everything that changes how this module behaves is configured per document book, on the document term. What is left over — the handful of decisions that have to be the same everywhere — lives on one settings screen with 24 options on it.

Twenty-four is a small number, and that is the point of this page: seventeen of them genuinely change something, and seven do not. Six of the seven sit on the screen looking like a productivity-measurement feature, which they are not. Knowing which is which saves you an afternoon.

Required licence

The settings screen belongs to the module as a whole. You reach it under Service Center → Settings — the folder label really does begin with a space, so it renders slightly indented. Which options are meaningful depends on which of the six licence codes you hold; the rental pricing method, for instance, does nothing without srvcenter-rental-assets.

Save this screen once before using the module

Several parts of the module read this record without checking that it exists. On a database where the screen has never been saved, closing a job order and recalculating prices fail with a technical error instead of a useful message. Open it and save it, even with every default untouched. This is a genuine prerequisite, not boilerplate.

One more thing before the tables. Keep one settings record for the whole database. The module's own code does not always resolve the settings with the document's dimensions in hand, so a dimension-specific variant can be picked up on one code path and ignored on another. If you need different behaviour per branch or per sector, get it from the document terms, not from here.

Capacity — How the Working Day Is Divided

These four percentages seed the capacity split that a loading table proposes when you create it, and the appointment share doubles as the fallback the booking check uses when no loading table covers the day.

Option (Arabic / English)	Default	What it does
نسبة الحجز / Appointments Percent	80 %	The share of the day's hours reserved for booked appointments. This is the only bucket that is actually enforced when a service request is booked.
نسبة الطوارئ / Emergencies Percent	5 %	The share reserved for emergencies. Planning information.
Walk In Percent	5 %	The share reserved for walk-in customers. Planning information.
Carry Over Percent	10 %	The share reserved for work carried over from previous days. Planning information.

Al-Sahra Motors leaves these at 80 / 5 / 5 / 10, which turns the mechanical hall's forty available hours into 32 appointment hours a day.

The two English-only rows are not a mistake in this table: Walk In Percent and Carry Over Percent have no Arabic translation and display in raw English on the Arabic screen, sitting next to two neighbours that are translated properly. Look for the English words.

Pricing

Option (Arabic / English)	Values	What it does
سياسة تسعير الخدمات / Service Price Strategy	Normal · MSRP	Decides whether a task's hourly rate and a service's total price come from the ordinary price columns or from the manufacturer's recommended price columns. Applied at the moment a price is pulled onto a document.
طريقة التسعير / Pricing Method	By Hour (default) · By Day	Rental assets only. Whether a rental is charged by the hour or by the day. It changes the arithmetic and the screen layout of the rental documents, and it is one setting for the whole installation — not per asset, not per booking.

Both are worth settling before the first document exists. Prices already written onto documents are not revisited when you flip the strategy, so a mid-life change leaves an installation with two generations of prices and no way to tell them apart. On the rental side, By Hour is the safer choice for the reasons set out in Renting Out Assets.

Job Orders and Invoicing

Option (Arabic / English)	Default	What it does
منع إغلاق أمر الشغل في حالة وجود مهام غير منتهية / Prevent Closing When Unfinished Task	On	Refuses a job order closing while any recorded task is still missing a start or end time. Leave it on unless you have a deliberate reason.
عدم السماح بفتح اكتر من أمر شغل للمنتج في نفس الوقت / Do Not Allow Multiple Opened Job Orders On Product At The Same Time	Off	Refuses a second open job order for a vehicle that already has one. Useful in a busy shop where the same car can be booked in twice by two advisors.
الالتزام بأصناف وكميات وأسعار أمر الشغل في الفاتورة / Force Service Center Order Invoice Quantities and Prices	Off	Locks the generated invoice to the job order's own items, quantities and prices, so nobody edits the invoice away from the job it came from.
عدم نسخ المخزن من سطور أمر الشغل الى الفاتورة / Do Not Copy Warehouse From Order To Invoice Lines	Off	Stops the warehouse being carried from the job order's lines onto the generated invoice lines. Switch it on where invoicing and stock live in different stores.
إظهار الضرائب في أوامر الشغل ومستنداتها / Show Taxes Grid In Job Order and Other Documents	Off	A pure layout switch: shows or hides the taxes grid on the job order and its related screens.
إعتبار المخزن و الموقع في جدول قطع الغيار النظامى / Consider Warehouse And Locator In Material Entries	Off	Makes the system's spare-parts ledger key on warehouse and locator as well as item, so the same part issued from two stores is tracked separately.

The Execution Screen

Option (Arabic / English)	Default	What it does
عدم نسخ السطور عند إختيار أمر الشغل / Do Not Copy Details From Job Order	Off	When on, picking a job order on the execution document does not pre-fill its task and material lines. Useful where technicians clock only part of an order.
لا يمكن التعديل في السطر الذى حالته منتهى / Can Not Edit Line Status Is Finished	Off	Makes every column of a finished execution line read-only, so a completed clocking cannot be quietly edited afterwards.
لا تظهر الفنيين المفتوح لهم مهمة في مستند تنفيذ أمر شغل / Do Not Show Technicians Who Has Open Task In Job Order Execution	On	Filters technicians who already have an unfinished task out of the picker on the execution document.

The technician filter is not exhaustive

The lookup behind Do Not Show Technicians Who Has Open Task is capped at a fixed number of rows, so on an installation with a large payroll a busy technician can still appear in the list. Treat it as a convenience that keeps the picker tidy, not as a control that prevents double-assignment.

Vehicle History

Option (Arabic / English)	What it does
أقل عدد من الأيام لحساب متوسط إستهلاك الكيلومتر / Min Days To Calculate Average KM Consumption	The minimum number of days that must have elapsed between two odometer readings before the vehicle's average daily distance is recalculated. It stops a reading taken the morning after the last one from producing a wild average. See Odometer Readings and Service Intervals.

Cars

Option (Arabic / English)	What it does
إعدادات حالة الصنف الفرعي الإفتراضية / Default Sub Item Configuration	Supplies the status-filter rows that the car picker offers — and only when the item has no car status configuration of its own.

What Default Sub Item Configuration does not do

This option is read in exactly one place: the filter list on the car picker. It is commonly misread as a fallback that makes the car lifecycle work for items nobody configured. It is not.

Both the status engine and automatic car creation read the configuration attached to the item, and neither falls back to this setting — car creation refuses outright with a message saying the item has no car status configurations. Note also that the fallback is keyed on the item, not on the car.

So: every vehicle item still needs its own Car Status Configurations record. Setting a default here changes nothing about statuses or car creation. See Car Status Configurations.

Options That Are Recorded but Never Read

Seven of the twenty-four options store what you type and are read by nothing at all. They are listed here so that nobody spends time tuning them, and so that nobody builds a policy on the assumption that the system is acting on them.

These seven do nothing

Option as shown on screen	Note
Standard Effieciency Rate	Read by nothing. The spelling is the on-screen one.
Standard Productivity Rate	Read by nothing.
Standard UtilizationRate	Read by nothing. The missing space is on the screen.
Benchmark Effieciency Rate	Read by nothing.
Benchmark Productivity Rate	Read by nothing.
Benchmark Utilization Rate	Read by nothing.
Remaining Percent	Read by nothing, and not on the settings screen at all — it exists only in the stored record and in import and export files.

The six rate options are visible, sit together in a block, and read as the front end of a technician efficiency, productivity and utilisation feature. There is no such feature. No screen, no report and no calculation anywhere in the module consumes any of these figures, and the module ships no technician-productivity or utilisation report that could. If you need those measures, they have to be built as a custom report over the execution documents.

All six are also untranslated: the Arabic screen shows the raw English strings above.

There is a second, unrelated field also called Remaining Percent, on the loading table. That one is live but does not mean what its name suggests — it is explained on its own page. The two have nothing to do with each other.

What Is Not Here

Two absences worth stating, because both send people hunting.

There are no Service Center options on the Global Config screen. Everything module-wide is on the screen described above; everything else is on document terms.

And there is no per-feature licensing inside the module. The six licence codes in Service Center are the whole of the granularity available. Any screen that appears to enumerate finer-grained "features" for this module is not showing you Service Center features and should be ignored.

For everything configured per document book — invoice generation, gate-pass conditions, stock movement, accounting sides — go to Document Terms in Service Center.